Beta FAQs

Frequently Asked Questions (FAQs) 
Beta Program (beta.bigdatauniversity.com)

Question #1 
Why can I not log in?

Answer #1
There are several situations why you may not have been able to log in.  We are truly sorry for the inconvenience, but the suggestions below should be a ONE time setup only that you need to go through:

Case 1)
If you:
- registered for bigdatauniversity.com before the beta program (beta.bigdatauniversity.com) launched and 
- used a social login button (Google, Facebook, Yahoo, LinkedIN) and
- received this message:
"The <social login provider> account you used is not associated to any Cognitive Class account. Try again (link) with another <social login provider> account or another social login button.
If the above does not work, and this is your first time logging in to this new system, access your account here (link); otherwise, login below using your Cognitive Class credentials. Once logged in you can link your <social login provider> account in the user profile. Refer to our FAQ page (link) for more information."
Then if you tried all the suggestions mentioned in the message but failed, please try to log in using the same social media account in our current production system:
https://bigdatauniversity.com/moodle/auth/openid/login.php
 
If this works, please open a support ticket, by clicking the blue support button to the right of the screen while at beta.bigdatauniversity.com

If none of these work, you may not have an account with Cognitive Class after all; you can
sign up for a new account: 
https://courses.bigdatauniversity.com/register

Case 2)
If you:
- registered for bigdatauniversity.com before the beta program (beta.bigdatauniversity.com) launched and
- used to log in with a username and password, but now have provided the email address associated to the account (as requested in the login page in beta.bigdatauniversity.com), and the same password; and
- received this message:

"We couldn't sign you in. Email or password is incorrect. If you have an account in bigdatauniversity.com and this is the first time you access beta.bigdatauniversity.com, please click here and review the FAQ page. 
Then:
Submit the following form:
https://courses.bigdatauniversity.com/access_new_account

and provide the same email address you used in your attempt to sign in. When you submit this form, we will check if that email exists with us.  If it does we will send you an email with information about your account and how to log in and link your account; otherwise we will issue an error message.  If you get an error message after trying all possible emails you think you've used to register with us, then it may be better to sign up for a new account:
https://courses.bigdatauniversity.com/register

Case 3)
If you:
- registered for bigdatauniversity.com before the beta program (beta.bigdatauniversity.com) launched and
- used to log in using the ChannelDB2 button

Then:
Submit the following form:
https://courses.bigdatauniversity.com/access_new_account

and provide the same email address you used associated to your channelDB2 account. When you submit this form, we will check if that email exists with us. If it does we will send you an email with information about your account and how to log in and link your account; otherwise we will issue an error message.  If you get an error message after trying all possible emails you think you've used to register with us, then it may be better to sign up for a new account:
https://courses.bigdatauniversity.com/register

Case 4)
If you:
- registered for bigdatauniversity.com after the beta program (beta.bigdatauniversity.com) launched on June 6, 2016 

Then please wait 24 hours for your bigdatauniversity.com account to be migrated to beta.bigdatauniversity.com. 

Case 5)
If you:
- did not register for bigdatauniversity.com, but registered for the beta program (beta.bigdatauniversity.com)

Then please use the credentials used when you registered for beta.bigdatauniversity.com

Question #2
I'm able to log in to my account with my email address and password. I would like to link this account to another social media account so that after that, I can log in using that social login button.  What should I do?

Answer #2
1. While logged in to beta.bigdatauniversity.com, go to Account settings as shown in the screenshot below:
http://bigdatauniversity.uservoice.com/assets/101033595/Screen%20Shot%202016-05-01%20at%201.35.41%20PM.png

2. Scroll down to the "Connected Accounts" section.  
3. Click on "Link" besides the social account you want to link to. 

Question #3
Where is the history of the courses I'm currently taking, the ones I took and passed (or not), and my completion certificates?

Answer #3
This is currently under development in beta.bigdatauniversity.com. The following information will be provided in the user profile section:

- History of courses passed by providing a copy of the completion certificates earned
- A list of all the badges earned

While bigdatauniversity.com and beta.bigdatauniversity.com run in parallel, the information in beta.bigdatauniversity.com will not be 100% up-to-date.  The day before beta.bigdatauniversity.com 
becomes bigdatauniversity.com (the main site), we will ensure all history and account information is migrated.

Question #4
What are the plans for beta.bigdatauniversity.com? Should I care?

Answer #4
We will actively monitor the use of the beta site, and review any feedback you have. We will also complete all learning paths, courses, completion certificates, and badges. Once we feel comfortable beta.bigdatauniversity.com is ready for 'prime time', we will announce when the switch will happen.  All your information will be migrated so there shouldn't be an impact for you.  Moreover, the 'old' system will remain in place for at least 1 year as the 'archive' system.

Question #5
What learning management system are you using for beta.bigdatauniversity.com, and why the change?

Answer #5
We've been using the Moodle platform for 5 years and it has served us well; however, we are starting to support more and more people with a minimum goal of reaching 1 million registered students soon, and we have seen performance issues with our platform.  The new learning management system, OpenEdx, has been designed for scalability. It is a more modern platform.  Just like Moodle, it is open source, which fits very well with our goals and values.  OpenEdx is not as mature as Moodle, but it has nice features we plan to take advantage of as we continue with this journey.

Question #6
As a user, what are the changes I will see in the new site?

Answer #6
We have made a number of improvements:

1. We have cleaned up our catalog of courses ensuring all content is current or relevant
2. We have reviewed all our courses, and have applied a 'first pass' of improvement. Our next step is to improve the quality of the videos and captions.
3. We are focused on providing learning paths depending on your interest
4. We will award badges in three different situations:
- After passing the first course in a learning path
- After passing all courses of a learning path
- After taking an onsite exam (or participating in a capstone project, meetup, hackathon, etc)

In some situations, a learning path will consist of the first courses of other learning paths. This would mean that this learning path would be offering many badges.

5. Being a different system, there are a few things you may need to get used to:

a) The user interface will require some adjustment from your part; in general it should be fairly intuitive to use without explanation.  Two features we hope will be popular:
- Watching videos at different speeds
- Taking advantage of the Discussion component below each video to ask questions about the particular video that would be posted in the forum.

b) The grading scheme has changed for most courses.  Instead of allocating 100% of the weight on the Final Exam, this has now been split into 40% for Review Questions, and 60% for the final exam.  The course passing mark is still 60%
c) Review Questions:
  • Have no time limit. This should encourage the participant to go back to material previously explained to find the correct answer.
  • Have fewer chances per question. For multiple choice questions there are two chances while for True/False questions there is only 1 chance.
  • Are marked per question. As soon as you answer a particular question, when the "Final check" button appears, it means you will have no more chances after clicking that button, and your answer will be immediately marked and cannot be changed (ever). You will be able to see your grade progress at any time using the "Progress" tab.
d) Final Exam:
  • Has a 1 hour time limit
  • Like Review Questions, as you click on "Final check" per question, you will be marked.
In summary, if you were used to taking the final exam and attempting the exam up to 3 times, where you would complete all questions first and receive a mark after submitting your answers for the entire exam, now, in the new system marks are per question.  Each question will have it's own number of tries (typically 2 chances). In a sense, you are submitting for marking per question.

During the BETA period, Final Exams are not available, but Review Questions are available for most courses.  Taking the review questions will allow you to understand how this marking works better.
 

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