Hi IBM Colleagues,
it seems the feature code to extend the trial account doesn't work for me anymore; I believe I know why but I don't know how to fix it, hence perhaps you can help here.
Initially I've created the trial account on another email address then the one which I am using for edx; account has expired and feature code does not work saying server error; then I've remembered that I had a previous ibm cloud account linked to the same email address I am using for edx; I've recovered the password from the ibm cloud account mentioned, feature code worked but the activation offset the total number of days passed from the existance of the account...-1900 something days.
Can you help on this topic please ? I am guessing the feature code is not exhausted and it doesn't work for the newly account created (pointing to an email address which is not linked with edx).
Thank you,
With kind regards,
Florin

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Please advise.